Quality Management System - Process of implementation
The process of implementing a quality management system should start with Senior Management composing a list of Customers and Potential Customers. The process of implementing a quality management system should proceed with an organization defining the expectations and requirements of customers and potential customers. Senior Management should determine customer and potential customer requirements by market research and interviewing targeted customers to gain an understanding of their requirements.
Confirmation from the customer of the organisation’s understanding of their requirements should be obtained prior to proceeding.The quality management system policies should be defined from the established customer requirements.Company objectives should then be defined from the quality management system policies.
In order to achieve the predetermined objectives the senior management should then decide the quality management system processes that are required.For each of the quality management system processes , including customers and suppliers the team should then identify the inputs and outputs.For example the quality management system process product realisation could have inputs from planning, training, maintenance and IT Systems, and outputs to distribution, customer and measurement and monitoring.
Next the senior management team should define and describe the quality management system processes and their interaction, considering the supplier and customer of each process, inputs and outputs of each process, which processes are interacting, the timing and sequence of the processes, the effectiveness and efficiency of the sequence.A flowchart is an easy way to show the sequence of processes and their interactions.Senior management should then define individual roles and responsibilities for ensuring the implementation, maintenance and improvement of each quality management system process and its interactions. E.g. the Planning Manager would normally be the planning process owner with responsibility in the quality management system would be for implementing, maintaining and improving the planning process and interacting effectively with sales and production processes. The Planning Manager objectives should be in line with quality management system objectives for example 100% Accurate Production Plan.Senior management should establish a team with members from each process to oversee the quality management system.
Each quality management system process should be evaluated to determine the most effective way of managing them and any documentation required.
Different methods of documentation can be used, the team should decide which is best to represent and comprehend the quality management system process. The process management team should then undertake a project implementing the quality management system processes and their activities as planned that including communication, awareness, training, change management, management involvement and review activities.
The quality management system processes and the intended process outputs should be subjected to monitoring and measurement for both control and improvement purposes.The effectiveness of the quality management system processes should be measured and monitored taking into account such factors as conformity with requirements, customer satisfaction, supplier performance, waste, and process costs. At this stage there should be corrective and preventative actions taken as per the documented quality management system procedure. This should include the identification and elimination of the root causes and potential causes of the problems such as defects or lack of adequate process controls.
Improvement opportunities for the quality management system based on the results of the analysis of process information should be determined at this stage.Finally verify that all the quality management system requirements identified in the first stage are satisfied, if not, consider what additional process activities are required in the first stage.
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